Privacy Policy
Welcome to One Wellness and Tower Pilates Studio. Your privacy is important to us and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store and protect your data when you visit our wellness centre and Pilates studio, use our services, or engage with us online.
1. Who We Are
This Privacy Policy applies to services provided by:
One Wellness
Tower Pilates Studio
(Collectively referred to as "we," "us," or "our" in this policy.)
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, address, email address, phone number, date of birth, and emergency contact details.
Health Information: Relevant medical history and physical conditions necessary for safe participation in wellness and Pilates activities.
Payment Information: Credit/debit card details (processed through secure third-party payment providers).
Usage Data: Information about how you use our website, services, and facilities (e.g., bookings, class attendance, inquiry history).
Marketing Preferences: Communication preferences and feedback responses.
3. How We Use Your Information
We use your information to:
Manage class bookings, appointments and memberships.
Provide tailored wellness and Pilates services according to your needs.
Communicate important service updates, promotions, or news (with your consent).
Improve our services and customer experience.
Comply with legal, regulatory or insurance obligations.
4. Sharing Your Information
We respect your privacy and will never sell your personal information.
We may share your data with trusted third parties, including:
Professional service providers (e.g., IT, booking software, payment processors).
Medical professionals (only in case of emergency and with appropriate safeguards).
Regulatory authorities if required by law.
All third parties are required to respect your privacy and treat your data securely.
5. Data Security
We take data protection seriously. Measures we employ include:
Secure systems for storing personal and health information.
Restricted access to sensitive information to authorised personnel only.
Secure payment gateways for processing transactions.
However, no system can be 100% secure, and we cannot guarantee the security of information transmitted online.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Correct or update your information.
Request the deletion of your personal data (subject to legal requirements).
Withdraw consent for marketing communications at any time.
Please contact us directly at info@towerpilatesstudio.co.uk if you wish to exercise any of these rights.
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance your browsing experience. You can modify your browser settings to decline cookies if you prefer.
8. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the effective date.
9. Contact Us
If you have any questions, concerns or requests regarding your personal data or this Privacy Policy, please contact:
One Wellness & Tower Pilates Studio